How to use patient feedback more effectively to improve services

"These presentations are from the King's Fund one-day event, which looked at information currently collected from patient surveys. It explored the key messages that can be drawn from the data and looked at how health care professionals can use these messages to drive service improvement."

How to use patient feedback more effectively to improve services
The King's Fund
April 2016

View the presentations here.

Making time in general practice

"This report was commissioned by NHS England as part of this wider work to deliver the NEW Deal, strengthening primary care and releasing capacity to introduce new care models."

Making time in general practice
H Clay, R Stern
NHS Alliance
October 2015

Read more here.

Putting the pieces together: Removing the barriers to excellent patient care

"We need a system that enables doctors, nurses and others on the front line of the NHS to deliver the safest, most effective care, in whatever setting is most appropriate for each patient’s needs."

Putting the pieces together: Removing the barriers to excellent patient care
Royal College of Physicians
September 2015

Read more here.

Patients's expectations about primary care physicians' practices

"Patients are generally highly satisfied with their PCP. They have a wide range of expectations which should be taken into account when considering potential improvements."

What are patients' expectations about the organization of their primary care physicians' practices?
P Sebo, FR Herrman, P Bovier, DM Haller
BMC Health Services Research, 2015, 15:328

Read more here.

A case study to improve the management of mild traumatic brain injury in the emergency department

"Despite the availability of evidence-based guidelines for the management of mild traumatic brain injury in the emergency department (ED), variations in practice exist."

Developing a targeted, theory-informed implementation intervention using two theoretical frameworks to address health professional and organisational factors: a case study to improve the management of mild traumatic brain injury in the emergency department
EJ Tavender, et al.
Implementation Science, 2015, 10:74

Read more here.

The practice of system leadership

"The unprecedented service and financial challenges facing the NHS require staff and leaders to work and behave differently. A critical skill for the future is the ability to work across services and organisations to meet the needs of the growing number of people with complex medical conditions and those who rely on care and support from different agencies."

The practice of system leadership: Being comfortable with chaos
The King's Fund
N Timmins
May 2015

Read more here.

Toolkit for commissioners to reduce poor in-patient care

A new toolkit is published today by NHS England to help commissioners reduce poor experience of in-patient care.

Access the toolkit here.

Effects of librarian-provided services in healthcare settings

"Two studies indicated patient length of stay was reduced when clinicians requested literature searches related to a patient's case."

Effects of librarian-provided services in healthcare settings: a systematic review
L Perrier, et al.
Journal of the American Medical Informatics Association, 2014, 21(6):1118-1124

Read more here.

Spreading innovation: AHSNs step up to the challenge

"The NHS has embarked on a major initiative to drive systematic adoption and diffusion of innovation through the creation of AHSNs (Academic Health Science Networks)."

Spreading innovation: AHSNs step up to the challenge
A Bull, A Darlington, A Heitmueller
Health Service Journal, 13 August 2014

Read more here.

Improving NHS care by engaging staff and devolving decision-making

"This report argues that the NHS will not be able to deliver high-quality care for all within constrained budgets unless renewed efforts are made to engage staff and harness their commitment to improve care continuously."

Improving NHS care by engaging staff and developing decision-making: Report of the review of staff engagement and empowerment in the NHS
The King's Fund
July 2014

Read more here.

Patient complaints in healthcare systems

"Rigorous analyses of patient complaints will help to identify problems in patient safety."

Patient complaints in healthcare systems: a systematic review and coding taxonomy
TW Reader, A Gillespie, J Roberts
BMJ Quality and Safety, 2014, 23(8):678-689

Read more here.

Accountable clinicians and informed patients

"A patient’s entire stay in hospital should be coordinated and caring, effective and efficient with an individual named clinician – the Responsible Consultant/Clinician – taking overall responsibility for their care whilst retaining the principles of multidisciplinary team working."

Guidance for taking responsibility: Accountable clinicians and informed patients
Academy of Medical Royal Colleges
June 2014

Read more here.

Improving the physical health of adults with serious mental illness

"The results showed considerable variation in the extent to which programs succeeded in integrating primary care and behavioral health care services."

Improving the physical health of adults with serious mental illness
DM Scharf, et al.
RAND Corporation

Read more here.

Reducing harm to patients

"The example set by Virginia Mason illustrates that a bold ambition, set by an organisation’s leadership and communicated to all staff, has the potential to deliver tangible improvements in safety and the creation of a sustainable safety culture."

Reducing harm to patients
The Health Foundation
March 2014

Read more here.

Reducing the need for restrictive care

"The aim is to provide a framework within which adult health and social care services can develop a culture where restrictive interventions are only ever used as a last resort and only then for the shortest possible time."

Positive and proactive care: reducing the need for restrictive interventions (summary of key actions)
Department of Health
April 2014

Read more here.

Making our health and care systems fit for an ageing population

"Improving services for older people requires us to consider each component of care, since many older people use multiple services, and the quality, capacity and responsiveness of any one component will affect others."

Making our health and care systems fit for an ageing population
D Oliver, C Foot, R Humphries
The King's Fund
March 2014

Read more here.

Shine: Improving the value of local healthcare services

"How healthcare teams took on the challenge to improve quality while reducing the cost of services."

Shine: Improving the value of local healthcare services
The Health Foundation
February 2014

Read more here.

Healthy ageing in the 21st century: the best is yet to come

"Enabling people to experience healthy ageing is a long-term project, for which society, communities, and we as individuals, need to plan carefully."

Healthy ageing in the 21st century: the best is yet to come
Birmingham Policy Commission
February 2014

Read more here.

Psychological wellbeing and work: improving service provision and outcomes

"This study investigates how the employment outcomes of people with common mental health problems can be improved and what policies and interventions could help them maintain or gain work."

Psychological wellbeing and work: improving service provision and outcomes
C van Stolk, J Hofman, M Hafner, B Janta
Department for Work & Pensions, Department of Health
January 2014

Read more here.

Reducing hospital admissions from nursing homes

"...several interventions had effects on reducing hospital admissions and may represent important aspects of nursing home care to reduce hospital admissions."

Reducing hospital admissions from nursing homes: a systematic review
B Gaverholt, L Forsetlund, G Jamtvedt
BMC Health Services Research, 2014, 14:36

Read more here.