How to use patient feedback more effectively to improve services

"These presentations are from the King's Fund one-day event, which looked at information currently collected from patient surveys. It explored the key messages that can be drawn from the data and looked at how health care professionals can use these messages to drive service improvement."

How to use patient feedback more effectively to improve services
The King's Fund
April 2016

View the presentations here.

Patient reports of the outcomes of treatment: a structured review of approaches

"The purpose of this was to identify suitable candidate questions for a short instrument to tap patient evaluations of in-patient hospital interventions."

Patient reports of the outcomes of treatment: a structured review of approaches
H Lloyd, C Jenkinson, M Hadi, E Gibbons, R Fitzpatrick
Health and Quality of Life Outcomes, 2014, 12:5

Read more here.

New patient-reported outcome measure for patients with pressure ulcers

"The PU-QOL instrument provides a standardised method for assessing PROs, reflecting the domains in a pressure ulcer-specific conceptual framework."

Development and validation of a new patient-reported outcome measure for patients with pressure ulcers: the PU-QOL instrument
C Gorecki, et al
Health and Quality of Life Outcomes, 2013, 11:95

Read more here.

Review of patient-reported outcome measures in chronic hepatitis C

"Further research is needed to ensure that chronic hepatitis C clinical trials evaluate concepts that are important to patients and include measures that have evidence supporting content validity, reliability, construct validity, and responsiveness."

Review of patient-reported outcome measures in chronic hepatitis C
L Kleinman, S Mannix, Y Yuan, S Kummer, G L'Italien, D Revicki
Health and Quality of Life Outcomes, 2012, 10:92

Read more here.

The NICE Commissioning Outcomes Framework Indicator Programme

The Commissioning Outcomes Framework (COF) Advisory Committee have recommended a set of 44 indicators, which have been identified from NICE quality standards, the NHS Outcomes Framework and other existing indicator collections such as national audits. A selection of final indicators will be considered by the NHS Commissioning Board in autumn 2012 for inclusion in the 2013/14 COF.

Read more here.

The importance of rating scales in measuring patient-reported outcomes

"The development of appropriate rating scale categories may seem straightforward; however, in the absence of high quality evidence, or consensus for the optimal methods, PRO developers take many different approaches."


The importance of rating scales in measuring patient-reported outcomes
J Khadka, VK Gothwal, C McAlinden, EL Lamoureux, K Pesudovs
Health and Quality of Life Outcomes, 2012, 10:80


Read more here.