Multidisciplinary team-led community case management programme

"This study has identified that a programme of MDT-led case management was generally very well received by patients and their families."

Patients’ experiences of a multidisciplinary team-led community case management programme: a qualitative study
A Gowing, C Dickinson, T Gorman, L Robinson, R Duncan
BMJ Open, 2016, 6:e012019

Read more here.

Six ways in which NHS financial pressures can affect patient care

"In The King’s Fund report Thinking about rationing, Rudolf Klein and Jo Maybin describe a useful framework for understanding the different ways in which access to high-quality care can be limited by commissioners and providers, building on earlier work by Roy Parker. Their typology outlines six ways in which patients can be affected by financial pressures and provides a useful means of examining what is happening in local health systems."

Six ways in which NHS financial pressures can affect patient care
R Robertson
The King's Fund
March 2016

Read more here.

Patients’ perspectives on the medical primary–secondary care interface

"Patients should be the focus of any transfer of care between primary and secondary systems. From their perspective, areas for improvement may be classified into four domains that should usefully guide future work aimed at improving quality at this important interface."

Patients’ perspectives on the medical primary–secondary care interface: systematic review and synthesis of qualitative research
R Sampson, J Cooper, R Barbour, R Polson, P Wilson
BMJ Open, 2015, 5:e008708

Read more here.

Improving diagnosis in health care

"Despite the pervasiveness of diagnostic errors and the risk for serious patient harm, diagnostic errors have been largely unappreciated within the quality and patient safety movements in health care."

Improving diagnosis in health care
EP Balogh, BT Miller, JR Ball (eds.)
The National Academies Press
September 2015

Read more here - free registration required.

Putting the consumer at the heart of UK healthcare

"The responsibility to allocate healthcare funding should be shifted from politicians and health sector bureaucrats to individual patients. Funding should closely follow patients, so that patients would allocate funding through the choices they made."

A patient approach: Putting the consumer at the heart of UK healthcare
K Niemietz
IEA Discussion Paper No. 64
Institute of Economic Affairs
August 2015

Read more here.

Publishing selected transparency metrics - how NHS England compares

"Internal analysis by the Department of Health (DH) looked into how the NHS in
England compares to 10 other countries in publishing selected transparency metrics."

How the NHS in England compares to other countries in publishing selected transparency metrics
Department of Health
July 2015

Read more here.

Individual care plans for chronically ill patients within primary care in the Netherlands

"We conclude that individual care plan (ICP) use among chronically ill patients within primary care in the Netherlands is low, even among diagnostic groups for which a nationwide disease-management approach was adopted. This implies that there is a gap between practice and policy aspirations to implement ICPs in primary chronic illness care."

Individual care plans for chronically ill patients within primary care in the Netherlands: Dissemination and associations with patient characteristics and patient-perceived quality of care
DL Jansen, M Heijmans, M Rijken
Scandinavian Journal of Primary Care: 2015

Read more here.

Why do patients with multimorbidity in England report worse experiences in primary care?

"Health policymakers should recognise that the patient experience and healthcare needs of people with multimorbidity are likely to be different to those with a single long-term condition, and should take this into account when designing health services for people with multiple long-term conditions. We recommend that research modelling the relationship between multimorbidity and patient experience of care should include the impact of health-related quality of life."

Why do patients with multimorbidity in England report worse experiences in primary care? Evidence from the General Practice Patient Survey
CAM Paddison, CL Saunders, GA Abel, RA Payne, JL Campbell, M Roland
BMJ Open, 2015, 5:e006172

Read more here.

Toolkit for commissioners to reduce poor in-patient care

A new toolkit is published today by NHS England to help commissioners reduce poor experience of in-patient care.

Access the toolkit here.

Improving experiences of care

"The National Quality Board (NQB) has developed a shared understanding of what we mean by:

• experience of care;
• why it’s important; and
• a good experience of care."

Improving experiences of care: Our shared understanding and ambition
National Quality Board
January 2015

Read more here.

Effects of librarian-provided services in healthcare settings

"Two studies indicated patient length of stay was reduced when clinicians requested literature searches related to a patient's case."

Effects of librarian-provided services in healthcare settings: a systematic review
L Perrier, et al.
Journal of the American Medical Informatics Association, 2014, 21(6):1118-1124

Read more here.

INVITATION TO PARTICIPATE: Refreshing the NHS Outcomes Framework 2015-2016

This consultation seeks views on how the NHS outcomes framework could be improved. It closes at 12 September 2014 12:00am.

Read the documents here.

Patient complaints in healthcare systems

"Rigorous analyses of patient complaints will help to identify problems in patient safety."

Patient complaints in healthcare systems: a systematic review and coding taxonomy
TW Reader, A Gillespie, J Roberts
BMJ Quality and Safety, 2014, 23(8):678-689

Read more here.

Prioritising person-centred care - the evidence

"Person-centred care involves placing people at the forefront of their health and care. It ensures people retain control, helps them make informed decisions and supports a partnership between individuals, families and services." National Voices has produced these documents which contain "the evidence from 779 systematic reviews of ways to make person centred care happen."

Access the documents here.

Nurses and their work environment affect patient experience

"Nurses must gain autonomy over their own practice in order to improve patient experiences."

How nurses and their work environment affect patient experiences of the quality of care: a qualitative study
RAMM Kieft, BBJM de Brouwer, AL Francke, DMJ Delnoij
BMC Health Services Research, 2014, 14:249

Read more here.

Measuring quality at a system level: an impossible task?

"The authors describe a highly consultative and iterative process used to measure quality across the continuum of care, and the challenges experienced in approaching this type of measurement, and they highlight some of the early findings."

Measuring quality at a system level: an impossible task? The Toronto Central LHIN experience
R Solomon, C Damba, S Bryant
Healthcare Quartely, 2013, 16(4):36-42

Read more here.

The 10 building blocks of high-performing primary care

"Achieving the triple aim of health reform—better health, improved patient experience, and more affordable costs—is dependent on a foundation of high-performing primary care."

The 10 building blocks of high-performing primary care
T Bodenheimer, A Ghorob, R Willard-Grace, K Grumbach
Annals of Family Medicine, 2014, 12(2)

Read more here.

Patient-reported confidence in primary healthcare

"Improving the delivery of primary health care services through positive interactions between patients and their usual provider and acceptability of wait times are examples of how the PHC system can be strengthened."

Patient-reported confidence in primary healthcare: are there disparities by ethnicity or language?
ST Wong, C Black, F Cutler, R Brooke, JL Haggerty, JF Levesque
BMJ Open, 2014, 4:e003884

Read more here.

Is integration or fragmentation the starting point to improve prevention?

"Initiatives to promote integration are being introduced at all levels of the system, with a patient experience based narrative setting the standard against which success should be judged."

Is integration or fragmentation the starting point to improve prevention? Policy Paper 17
R Miller
Health Services Management Centre
January 2014

Read more here.

Evidence Update: Patient experience in adult NHS services

"This Evidence Update identifies new evidence that is relevant to, and may have a potential impact on NICE clinical guideline 138 (2012) Patient experience in adult nurse services."

Evidence Update: Patient experience in adult NHS services
National Institute for Health and Care Excellence
February 2014

Read more here.