Showing posts with label patient complaints. Show all posts
Showing posts with label patient complaints. Show all posts

Sunday, 10 August 2014

Patient complaints in healthcare systems

"Rigorous analyses of patient complaints will help to identify problems in patient safety."

Patient complaints in healthcare systems: a systematic review and coding taxonomy
TW Reader, A Gillespie, J Roberts
BMJ Quality and Safety, 2014, 23(8):678-689

Read more here.