People's experiences of care during a mental health crisis

"The report highlights some key lessons for the wider system, including commissioning services to meet local need, and the different agencies involved in crisis care taking a more joined-up approach."

Right here, right now: People's experiences of help, care and support during a mental health crisis
Care Quality Commission
June 2015

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Putting quality on the global health agenda

"Although there is no single definition of high-quality care, the Institute of Medicine describes it as having six key features: it is safe, effective, patient-centered, efficient, timely, and equitable."

Putting quality on the global health agenda
KW Scott, AK Jha
New England Journal of Medicine, 2014, 371(1):3-5

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Supporting people to manage their health

"Patient activation is a unique concept that captures a patient’s knowledge, skills and confidence in managing their health and health care and the likelihood that they will put these into action."

Supporting people to manage their health: an introduction to patient activation
J Hibbard, H Gilburt
The King's Fund
May 2014

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Commissioning a good child health service

"Good commissioning – or planning – is the key and this guide will help you commission the right services for your patients. It will help you meet their current and future needs in the most effective and cost-effective way possible."

Commissioning a good child health service
Clinical Innovation and Research Centre
Royal College of General Practitioners
March 2013

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Models of medical leadership and their effectiveness

"There are many barriers to involving doctors effectively in leadership roles, and in most organisations a step change is needed to overcome these barriers."

Are we there yet? Models of medical leadership and their effectiveness: An exploratory study
H Dickinson, C Ham, I Snelling, P Spurgeon
NHS National Institute for Health Research
April 2013

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Efficiency and effectiveness in reducing mortality

"In cost-effective terms, i.e. economic input versus clinical output, the USA healthcare system was one of the least cost-effective in reducing mortality rates whereas the UK was one of the most cost-effective over the period."

Comparing the USA, UK and 17 Western countries' efficiency and effectiveness in reducing mortality
C Pritchard, MS Wallace
Journal of the Royal Society of Medicine Short Reports, 2011, 2(7)

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Comparative effectiveness research and patients with multiple chronic conditions

"The aim of comparative effectiveness research (CER) is to improve the quality, effectiveness, and efficiency of health care and to help patients, health care professionals, and purchasers make informed decisions."


Comparative effectiveness research and patients with multiple chronic conditions
ME Tinetti, SA Studenski
New England Journal of Medicine, June 22, 2011

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Maintaining and improving quality during the transition

"In this report, we take the opportunity to restate how healthcare professionals working at the front line are ultimately responsible for ensuring patients receive high quality care and how it is their professional duty to speak up if they have concerns."

Maintaining and improving quality during the transition: safety, effectiveness, experience: Part One - 2011-12
National Quality Board
March 2011

Read more here.