"In recent years the NHS has introduced new organisations and ways of working in order to improve the care of people with complex health needs. These approaches include general practitioner-led health centres, ‘case management’ (where a community matron or similar co-ordinates patients’ care) and (especially in London) ‘polyclinics’. We wanted to find out how these approaches compare in terms of improving the co-ordination of patient care across the range of services."
Integration and continuity of primary care: polyclinics and alternatives – a patient-centred analysis of how organisation constrains care co-ordination
R Sheaff, J Halliday, J Ovretveit, R Byng, M Exworthy, S Peckham, S Asthana
Health Services and Delivery Research, 2015, 3(35)
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