Health system performance for the high-need patient

"The health care system needs to work better for the highest-need, most-complex patients. This study’s findings highlight the importance of tailoring interventions to address their needs."

Health system performance for the high-need patient: A look at access to care and patient care experiences
CA Salzberg, SL Hayes, D McCarthy, D Radley, MK Abrams, T Shah, G Anderson
The Commonwealth Fund
August 2016

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Integration and continuity of primary care: polyclinics and alternatives

"In recent years the NHS has introduced new organisations and ways of working in order to improve the care of people with complex health needs. These approaches include general practitioner-led health centres, ‘case management’ (where a community matron or similar co-ordinates patients’ care) and (especially in London) ‘polyclinics’. We wanted to find out how these approaches compare in terms of improving the co-ordination of patient care across the range of services."

Integration and continuity of primary care: polyclinics and alternatives – a patient-centred analysis of how organisation constrains care co-ordination
R Sheaff, J Halliday, J Ovretveit, R Byng, M Exworthy, S Peckham, S Asthana
Health Services and Delivery Research, 2015, 3(35)

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Co-ordinated care for people with complex chronic conditions

"Based on a comparative analysis of five UK-based case studies of care co-ordination programmes for people with long-term and complex chronic conditions, this report examines key lessons and markers for success in the ‘how’ of care co-ordination that might be transferable to different contexts and settings."

Co-ordinated care for people with complex chronic conditions: key lessons and markers for success
N Goodwin, L Sonola, V Thiel, DL Kodner
The King's Fund
October 2013

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