Integration and continuity of primary care: polyclinics and alternatives

"In recent years the NHS has introduced new organisations and ways of working in order to improve the care of people with complex health needs. These approaches include general practitioner-led health centres, ‘case management’ (where a community matron or similar co-ordinates patients’ care) and (especially in London) ‘polyclinics’. We wanted to find out how these approaches compare in terms of improving the co-ordination of patient care across the range of services."

Integration and continuity of primary care: polyclinics and alternatives – a patient-centred analysis of how organisation constrains care co-ordination
R Sheaff, J Halliday, J Ovretveit, R Byng, M Exworthy, S Peckham, S Asthana
Health Services and Delivery Research, 2015, 3(35)

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Putting the pieces together: Removing the barriers to excellent patient care

"We need a system that enables doctors, nurses and others on the front line of the NHS to deliver the safest, most effective care, in whatever setting is most appropriate for each patient’s needs."

Putting the pieces together: Removing the barriers to excellent patient care
Royal College of Physicians
September 2015

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Understanding effective care management implementation in primary care

"Although care management can introduce many new changes into the delivery of primary care clinical practice, implementing it successfully as a new complex intervention is possible."

Understanding effective care management implementation in primary care: a macrocognition perspective analysis
JS Holtrop, G Potworowski, L Fitzpatrick, A Kowalk, LA Green
Implementation Science, 2015, 10:122

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Empowering patients through eHealth: a case report of a pan-European project

"This paper crystallises the experience developed by the pan-European PALANTE Consortium in dealing with the generation of relevant evidence from heterogeneous eHealth services for patient empowerment in nine European Regions."

Empowering patients through eHealth: a case report of a pan-European project
E Lettieri, et al.
BMC Health Services Research, 2015, 15:309

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The many meanings of 'quality' in healthcare

This is a collection of articles about different perspectives of quality in healthcare.

The many meanings of 'quality' in healthcare: Interdisciplinary perspectives
D Swinglehurst (ed.)
BMC Health Services Research
2015

Access the articles here.

Scoping review of patient-centered care approaches in healthcare

"The fact that all identified approaches to patient-centered care incorporated strategies to achieve effective communication, partnership, and health promotion indicates that clinicians can select a patient-centered approach from the literature that best suits their patient’s needs, and be confident that it will satisfy the three core elements of patient-centered care provision."

Scoping review of patient-centered care approaches in healthcare
MK Constand, JC MacDermid, V Dal Bello-Haas, M Law
BMC Health Services Research, 2014, 14:271

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Rethinking the patient

"Burden of Treatment Theory is a structural model that focuses on the work that patients and their networks do. It thus helps us understand variations in healthcare utilization and adherence in different healthcare settings and clinical contexts."

Rethinking the patient: Using Burden of Treatment Theory to understand the changing dynamics of illness
CR May, et al.
BMC Health Services Research, 2014, 14:281

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Doing challenging research studies in a patient-centred way

"Our study provided information to help ensure that a challenging trial was patient centred in its design."

Doing challenging research studies in a patient-centred way: a qualitative study to inform a randomised controlled trial in the paediatric emergency care setting
K Woolfall, et al.
BMJ Open, 2014, 4:e005045

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Quality improvement made simple

"This is not a ‘how to’ guide. Instead, it offers a clear explanation of some common approaches used to improve quality, including where they have come from, their underlying principles and their efficacy and applicability within the healthcare arena."

Quality improvement made simple: 2nd ed.
The Health Foundation
August 2013

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Improving health outcomes for people with chronic illness

"In order to address the challenges faced by people with chronic illness, health policy must be more closely aligned with the identified needs and wants of people affected by chronic illness than is currently the case."

A patient-centred approach to health service delivery: improving health outcomes for people with chronic illness
M Mirzaei, C Aspin, B Essue, YH Jeon, P Dugdale, T Usherwood, S Leeder
BMC Health Services Research, 2013, 13:251

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Patient-centred leadership

"Clinical teams perform best when their leaders value and support staff, enable them to work as a team, ensure that the main focus is on patient care, and create time to care."

Patient-centred leadership: rediscovering our purpose
The King's Fund
May 2013

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Putting patients first

"This document builds on Everyone Counts: Planning for Patients 2013/14, the planning guidance for commissioners. Here, we set out in detail how we will support commissioners to use their valuable public resources to improve quality and secure the best possible outcomes for people."

Putting patients first: the NHS England business plan for 2013/14-2015/16
NHS England
April 2013

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Healthcare reform in the NHS England

"This report provides an overview of England’s journey to enacting the Health and Social Care Act 2012 and a summary of the transformed delivery of health services within the NHS England."

Healthcare reform in the NHS England: more lessons for Ontario
The Change Foundation
March 2013

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Standards for patient-centered outcomes research

"Better methods will produce trusted information and lead to better healthcare decisions, and ultimately to better health."

Our questions, our decisions: standards for patient-centered outcomes research
M Helfland, A Berg, D Flum, S Gabriel, SL Normand
Patient-Centred Outcomes Research Institute
July 2012

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Personalised medicine in European hospitals

"Personalised medicine aims to provide the timely, precise, personalised diagnosis and treatment of patients, with a particular emphasis on wellness and disease prevention."

Personalised medicine in European hospitals
Price Waterhouse Cooper, European Hospital and Healthcare Federation (HOPE)
February 2012

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Putting people first through shared decision-making and collective involvement

"This paper explores what it really means to put people first when commissioning and providing services, and sets out what we know about the benefits."
Putting people first through shared decision-making and collective involvement
NHS Confederation
March 2012

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