How to use patient feedback more effectively to improve services

"These presentations are from the King's Fund one-day event, which looked at information currently collected from patient surveys. It explored the key messages that can be drawn from the data and looked at how health care professionals can use these messages to drive service improvement."

How to use patient feedback more effectively to improve services
The King's Fund
April 2016

View the presentations here.

Models of care for high-need, high-cost patients

"This brief analyzes experts’ reviews of evidence about care models designed to improve outcomes and reduce costs for patients with complex needs. It finds that successful models have several common attributes: targeting patients likely to benefit from the intervention; comprehensively assessing patients’ risks and needs; relying on evidence-based care planning and patient monitoring; promoting patient and family engagement in self-care; coordinating care and communication among patients and providers; facilitating transitions from the hospital and referrals to community resources; and providing appropriate care in accordance with patients’ preferences."

Models of care for high-need, high-cost patients: An evidence synthesis
The Commonwealth Fund
November 2015

Read more here.

Individual care plans for chronically ill patients within primary care in the Netherlands

"We conclude that individual care plan (ICP) use among chronically ill patients within primary care in the Netherlands is low, even among diagnostic groups for which a nationwide disease-management approach was adopted. This implies that there is a gap between practice and policy aspirations to implement ICPs in primary chronic illness care."

Individual care plans for chronically ill patients within primary care in the Netherlands: Dissemination and associations with patient characteristics and patient-perceived quality of care
DL Jansen, M Heijmans, M Rijken
Scandinavian Journal of Primary Care: 2015

Read more here.

Spotlight on patient centred care

"This spotlight series of articles on patient centred care explores how doctors and patients can work collaboratively to improve the way healthcare is designed and delivered so that it better meets the needs and priorities of patients."

Spotlight on patient centred care
British Medical Journal
February 2015

Read more here.

System-wide approach to turn around a struggling health economy

"Faced with a growing older population, one struggling health economy created a strategy and a no blame culture to improve their services."

The system-wide approach to turn around a struggling health economy
J Inglesfield, J McEvoy
Health Service Journal
February 2015

Read more here.

Public participation in health-related research decisions: Views of funding bodies

"For research to have its maximum impact when translated into healthcare, health policies and health technologies, there needs to be sensitivity towards multiple frames of knowledge, expertise and underlying values that exist across science and society."

UK research funding bodies’ views towards public participation in health-related research decisions: an exploratory study
JE van Bekkum, S Hilton
BMC Health Services Research, 2014, 14:318

Read more here.

Rethinking the patient

"Burden of Treatment Theory is a structural model that focuses on the work that patients and their networks do. It thus helps us understand variations in healthcare utilization and adherence in different healthcare settings and clinical contexts."

Rethinking the patient: Using Burden of Treatment Theory to understand the changing dynamics of illness
CR May, et al.
BMC Health Services Research, 2014, 14:281

Read more here.

Promoting engagement by patients and families to reduce adverse events in acute care settings

"While patient engagement in safety is appealing, there is insufficient high-quality evidence informing real-world implementation."

Promoting engagement by patients and families to reduce adverse events in acute care settings: a systematic review
Z Berger, TE Flickinger, E Pfoh, KA Martinez, SM Dy
BMJ Quality & Safety, 2014;23:548-555

Read more here.

Patient Engagement Resource Hub

The Canadian Foundation for Healthcare Improvement has created this Hub, which contains a resources and tools to support patient engagement and quality improvement. Find out more here.

Supporting people to manage their health

"Patient activation is a unique concept that captures a patient’s knowledge, skills and confidence in managing their health and health care and the likelihood that they will put these into action."

Supporting people to manage their health: an introduction to patient activation
J Hibbard, H Gilburt
The King's Fund
May 2014

Read more here.

'Practical' resources to support patient and family engagement in healthcare decisions

"This scoping review for patient/family engagement tools and guides is a good start for a resource inventory and can guide the content development of a patient engagement resource kit to be used by patients/families, healthcare providers and administrators."

'Practical' resources to support patient and family engagement in healthcare decisions: a scoping review
K Kovacs Burns, M Bellows, C Eigenseher, J Gallivan
BMC Health Services Research, 2014, 14:175

Read more here.

Patient engagement in research: a systematic review

"Patient engagement in healthcare research is likely feasible in many settings. However, this engagement comes at a cost and can become tokenistic."

Patient engagement in research: a systematic review
JP Domecq, et al.
BMC Health Services Research, 2014, 14:89

Read more here.

Engaging with individual patients

"Part of the Smart Guides to Engagement series, this guide helps clinical commissioning groups (CCGs) and service providers to enable and support the engagement of individuals with healthcare services."

Smart guides to engagement: Engaging with individual patients
D Redding
NHS Networks
December 2013

Read more here.

Role of the voluntary sector in providing commissioning support

"There are some areas of commissioning support where the voluntary sector offers particular expertise, including needs-assessments, business intelligence, service re-design, and public and patient engagement."

Role of the voluntary sector in providing commissioning support
H Holders
Nuffield Trust
November 2013

Read more here.

Read a summary from the Commissioning Elf here.

Health literacy and health information producers

"Health literacy is broadly about an individual’s ability to make sound health decisions in the context of everyday life and as such, it is an important aspect of their capacity to manage their health and care."

Health literacy and health information producers: report of the findings of a UK wide survey of information producers and providers
Patient Information Forum
October 2013

Read more here.

Journey into the world of patient experience

"Communication between provider and patient, and between providers, was a significant theme. People wanted to be dealt with directly and clearly, and they wanted to be assured that their multiple providers were talking to each other directly and clearly too."

Journey into the world of patient experience: lessons learned and projects underway
C Fooks
The Change Foundation
September 2013

Read more here.

Patient and public engagement - still an aspiration?

"Local health economies have so far not been successful in engaging with patients and the public."

Patient and public engagement - still an aspiration?
Tea Break Debates
Primary Care Commissioning, People Matters Network
July 2013

Read more here.

The NHS belongs to the people

"Better management by patients will mean fewer hospital visits and lower costs to the NHS overall."

The NHS belongs to the people
NHS England
July 2013

Read more here.

Putting patients at the centre of care

"Technology brings enormous benefits to healthcare, but as medicine becomes increasingly high-tech it becomes more daunting, so the need for the ‘human touch’ increases to compensate."

Won't you please, please help me?
NHS Confederation Briefing - issue 264
June 2013

Read more here.

The business case for people powered health

"The Business Case for People Powered Health describes the specific investments required to create services with a People Powered Health approach, and the practical benefits that can be achieved as a result."

The business case for people powered health
NESTA
April 2013

Red more here.