High need, high-cost patients

"Those who face financial or other barriers to care, or who are less likely to seek care when medically needed, may be underrepresented in counts of chronic diseases because they have not had the opportunity to be medically evaluated and diagnosed."

High need, high-cost patients: Who are they and how do they use health care? A population-based comparison of demographics, health care use, and expenditures
SL Hayes, CA Salzberg, D McCarthy, D Radley, MK Abrams, T Shah, G Anderson
The Commonwealth Fund
August 2016

Full report and accompanying date available here.

Understanding the impact of improved access to primary care

"Inadequate capacity in general practice not only leads to unmet health needs, but to an increase in demand for A&E and walk-in centres."

Meeting need or fuelling unncessary demand? Improved access to primary care and supply-induced demand
R Rosen
Nuffield Trust
June 2014

Read more here.

Unlocking the power of information

"Part of the Smart Guides to Engagement series, this guide helps clinical commissioning groups (CCGs) and service providers understand how information is the foundation for effective engagement with patients so that they can become partners in decision-making about their own health and care."

Smart guides to engagement: Unlocking the power of information
M Duman
NHS Networks
December 2013

Read more here.

The role of charging in healthcare

"There is growing evidence that the NHS is facing a funding challenge as demand grows and the level of funding available declines."

The cost of our health: the role of charging in healthcare
T Cawston, C Corrie
Reform
November 2013

Read more here.

Emergency admissions to hospital: managing the demand

"Once patients are admitted, hospitals, working with community and social care services, can ensure that patients stay no longer than necessary and are discharged promptly."

Emergency admissions to hospital: managing the demand
Department of Health
National Audit Office
October 2013

Read more here.

Government response to the House of Commons Health Select Committee Report into Urgent and Emergency Services

"There is a pressing need for clearer information to be produced which can detail where urgent care cases present across the system and the case mix of urgent patient presentations; it is also important to monitor waiting times for urgent and emergency services in order to ensure that services are accessible to patients in urgent need of care."

Government response to the House of Commons Health Select Committee Report into Urgent and Emergency Services (Second Report of Session 2013-14)
Department of Health
October 2013

Read more here.

Urgent and emergency services

"Growing demand on A&E departments will make them unsustainable if effective action is not taken quickly to relieve the pressures on them."

Urgent and emergency services
House of Commons Health Committee
July 2013

Read more here.