"These findings suggest that merely informing nurses of patient survey results in writing does not stimulate improvements, even if results are disaggregated by ward, but the addition of ward meetings had an important and significant impact."
Facilitated patient experience feedback can improve nursing care: a pilot study for a phase III cluster randomised controlled trial
R Reeves, E West, D Barron
BMC Health Services Research, 2013, 13:259
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