Friday 26 April 2013
Role of complaints in transforming public services
"Getting complaints is much better than not getting complaints – they show that people think it’s worth complaining and that they will be listened to, and that they believe that they have power to influence the system."
Grumbles, gripes and grievances: the role of complaints in transforming public services
R Simmons, C Brennan
NESTA
April 2013
Read more here.
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