The barriers to choice review

"In all the public services the review looked at, it was clear that people without access to computers or cars are at a double disadvantage when it comes to exercising choice, and also that making choice more widely available in practice means providing, not just access to information, but access to personal face-to-face interpretation."

The barriers to choice review: how are people using choice in public services?
D Boyle
NHS Alliance
January 2013

Read more here.