Monday 5 December 2011

Finding a balance between "value added" and feeling valued

"The ability to reach an identified target and deliver on objectives relies on the successful engagement and empowerment of front-line staff, clients and families."

Finding a balance between "value added" and feeling valued: revising models of care. The human factor or implementing a quality improvement initiative using Lean methodology within the healthcare sector
R Deans, S Wade
Healthcare Quarterly, 2011, 14(3):58-61

Read more here.

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