Commissioning standards integrated urgent care

"These standards build on the success of NHS 111 and will help to deliver the benefits for all patients set out in the Urgent and Emergency Care review led by Sir Bruce Keogh. The intent is to enable commissioners to deliver a functionally integrated 24/7 urgent care service that is the ‘front door’ of the NHS and which provides the public with access to both treatment and clinical advice. This will include NHS 111 providers and GP Out-of-hours services, community services, ambulance services, emergency departments and social care."

Commissioning standards integrated urgent care
NHS England
September 2015

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Urgent and emergency services

"Growing demand on A&E departments will make them unsustainable if effective action is not taken quickly to relieve the pressures on them."

Urgent and emergency services
House of Commons Health Committee
July 2013

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Making ambulance handover delays a thing of the past

"In this report, we have looked at ambulance turnaround delays on a national and whole system basis for the first time. "

Zero tolerance: making ambulance handover delays a thing of the past
NHS Confederation, Association of Ambulance Chief Executives
December 2012

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Care Quality Commission market report

"This report presents the results of inspections of more than 14,000 services, between the start of the new regulatory system and 31 March 2012, across all the sectors that CQC currently regulates: healthcare, adult social care and dental care."

Market report
Care Quality Commission
Issue 1
June 2012

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An involving service: ambulance responses in urban and rural areas

"This Briefing aims to help NHS organisations engage with local leaders, communities and other public services about the issues and challenges ambulance services face in rural areas."


An involving service: ambulance responses in urban and rural areas
NHS Confederation
November 2011

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