Consumer engagement initiatives to improve health and health care

"In this article we identified the need for a framework to classify the wide array of consumer engagement interventions to help “make sense” of them as an important step to advancing knowledge of their value in improving the quality of health care through community-based efforts, or otherwise."

Making sense of “consumer engagement” initiatives to improve health and health care: a conceptual framework to guide policy and practice
JN Mittler, GR Martsolf, SJ Telenko, DP Scanlon
Milbank Quarterly, 2013, 91(1):37-77

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