Sunday, 12 August 2012
Improving interactions with patients in a dialysis facility
"This report describes the efforts of one dialysis center to improve customer service and access for its patients with end-stage renal disease (ESRD)."
Improving interactions with patients in a dialysis facility: a case study of a successful quality improvement intervention
DO Farley, SH Wiseman, DD Quigley
RAND Health
August 2012
Read more here.
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