Scotland's telephone advice service (NHS 24) for managing health

"This is the first study to examine how the public uses NHS 24. It has identified the patterns of problems which the service must be equipped to deal with. It has also provided important information about who uses the service and when. This information will help future planning and development of the service."

Examining the role of Scotland's telephone advice service (NHS 24) for managing health in the community: analysis of routinely collected NHS 24 data
AM Elliott, A McAteer, D Heaney, LD Ritchie, PC Hannaford
BMJ Open, 2015, 5:e007293

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